Terms and Conditions
By using our services, you agree to our terms and conditions. If any of the party does not adhere to these policies, they or the entire party may be asked to leave the vehicle and the amount of the full trip cost will be forfeited.
-RCL has a policy of no smoking in our vehicles. This includes, but is not limited to tobacco, marijuana and vaping devices.
-We reserve the right to refuse service if any passenger becomes belligerent, or abusive to our staff.
-We do not allow or condone any of our passengers to yell obscenities or racist/hurtful things from our vehicles.
-The consumption of alcohol in(any) motor vehicle is against the law in BC. Please refer to Section 44 of the Liquor Control Act of BC.
River City Limousine collects only the personal data it needs to ensure that we can accurately provide the services that our customers request. We also collect personal data that will make the reservation process more efficient. RCL ensures that your personal data is kept confidential and safe. We have established and maintain security procedures to protect the confidentiality, security and integrity of your personal information. RCL reserves the right to use the reservation information to provide transportation services and collect payment for services rendered in accordance with our rates, terms and policies. Your personal information will not be disclosed to third parties.
We may from time to time, send you emails asking for feedback or for any promotional offers. You can opt out at any time by sending an opt out request to firstname.lastname@example.org. One of our staff members will remove you from our list and let you know when this has been completed.
-RCL will charge a deposit of 50% of the booked total on the day of booking.
-Deposits can be paid by credit card, or debit. If you choose to pay by cash, we will still require a credit card number that can be used in case of incidentals such as damage or excess cleanup required.
-The remaining balance will be billed one day prior to the service. At present, if you wish to provide a tip to your driver, that you use email transfer. If you do not have the ability to do so, then cash will be accepted. If this is not an option either, please contact us and will will make an alternate arrangement.
-We typically book for full hours but if additional time is required on the day of the services, we will bill additional time in 15 minute increments, providing that there is not another trip booked.
-RCL does not charge a gratuity automatically, as we feel that it is the drivers job to earn this, but typically a standard gratuity for great service should be between 10 and 20%. This gratuity can be added to the final payment, or in cash, directly to the driver.
-Cancellations need to be made by phone, with a follow up email. A full refund of your deposit will be refunded up to 14 days prior to your reservation. 50% of your deposit will be refunded between 14 days and 48 hours prior to your reservation and the entire deposit will be forfeited if less than 48 hours to reservation time.
-We will consider extenuating circumstances or may apply a forfeited deposit towards a later reservation on a case by case basis.
*Effective May 1st, 2023. All customer initiated cancellations for payments made by credit card or visa debit are subject to a 5% hold back. Payments made through etransfer are entitled to a full refund as per above cancellation terms.*
Our Promise To Our Customers
-Our drivers will be professionally dressed and be friendly and courteous throughout your time with us. We expect that they will open doors for our guests as well as promptly assist in any way possible.
-We promise that our vehicles will be on time and that they will be clean and free of garbage, spills, etc.
-If at any time during your trip, you are not satisfied with the service that you are receiving, please contact us and we will do what we can to assist and/or rectify the situation.
-RCL can not be held liable for delays caused by circumstances beyond our control such as accidents, unusual road conditions, etc. If we are delayed last minute due to an accident or mechanical breakdown that puts our vehicle temporarily out of service, we reserve the right to substitute an alternate vehicle or to provide a full refund in lieu of service. In the event that we are delayed due to things such as traffic or weather delays, the additional time will not be billed to our customers.
-In order to avoid additional charges for cleanup due to a passenger getting sick, please advise our driver to pull over prior to the incident if possible.
-Please ensure that you look for and take all of your personal belongings when you are exiting our vehicles. We are not responsible for any lost, stolen or missing personal items through the duration of the service.
-If the passengers are minors, either the adult who booked the trip needs to be present, or a waiver will need to be signed and on file with us before the pick up takes place.
-We do not charge a gratuity on top of our hourly rate as many companies do. We feel that this is something that should be earned by our drivers, for providing a top level of service. Please feel free to tip your driver as you see fit.